The Hilo service is evolving. To learn more, check out our latest news!
New! Smart water heater solutions are finally here. Shop them now.
Please note that installation of Hilo products may take longer than usual.
Peak demand events
Why is the number of peak events limited to 30 per winter?
Under Rate Flex D, electricity costs more during peak periods. To protect customers, Hydro-Québec has capped the number of hours at the higher rate at 120 per winter — the equivalent of 30 peak events.
If the number of events were higher, most customers on this rate would be at a disadvantage and save less overall. The 30-event limit was set to help maximize savings for the majority of customers.