New! Smart water heater solutions are finally here. Shop them now.
Please note that installation of Hilo products may take longer than usual.
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Have Sinopé smart devices at home? Check the list below to see if they’re compatible with Hilo. Then, add them to the Hilo app to earn a cash bonus and take part in energy-saving challenges.
Up to 30 times each winter, Hilo sends an invitation through the application asking you to take a challenge, which means to reduce your electricity consumption for a few hours during a peak demand period.
All compatible Sinopé smart devices can be managed remotely via the Hilo mobile app, giving you centralized control over all your smart devices. Convenient!
Get a cash bonus when you connect your Sinopé smart devices to the Hilo app — up to $125 for a water heater controller and $210 for every smart thermostat!
Earning cash rewards with Hilo is easier than ever. Follow these three steps to connect your devices, and you’re all set!
1 Price is valid with an agreement and 1-year commitment to participate in Hilo challenges. Certain conditions apply, learn more here. Retail value of the water heater controller is $105.
2 Financial assistance is offered to eligible Hilo program participants who agree to the terms of the financial assistance program. To qualify, participants must connect a compatible smart device to the Hilo app and commit to participating in Hilo challenges for a period of 12 months. Financial assistance will be paid to the customer within a few weeks of their devices being connected to Hilo and the acceptance of the financial assistance agreement. Note that financial assistance is only provided once per eligible connected device. The financial assistance is $105 for each connected Sinopé Calypso Zigbee water heater controller, $125 for each connected Sinopé Calypso Wi-Fi water heater controller, and $150 per Sinopé low-voltage thermostat or $110 baseboard thermostat or $210 per thermostat for radiant floor heating, up to a maximum of $2,650. The number of compatible connected devices eligible for financial assistance is limited. For more details, please refer to the financial assistance program. The financial assistance program is subject to change or cancellation at any time without prior notice.
3 For 25 challenges, with a 60 imperial gallon water heater; amount estimated based on results from the 2023-2024 season.
Maximize your rewards and energy savings by switching to Hilo smart thermostats!
Tip: You can also use your Hilo-compatible Sinopé thermostats to take part in challenges.
*Only the Sinopé Zigbee floor heating thermostat paired directly with the Hilo hub can be included in the programming of a Hilo scene.
If your problem is related to the functioning of the device (for example, its operation with the Sinopé app, or a problem with the physical device), we invite you to contact Sinopé customer service directly by calling 1 855 741-7701 (or 450 741-7700), or by filling out this online form.