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Hilo Smart Hub

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Hilo Smart Hub

The control tower that links smart products together

The hub is essential to the Hilo experience. Use it to centralize and manage all your smart home devices (thermostats, lighting, smart wall outlets, water heaters, etc.) with just one app.

The hub is included in the Starter kit.

Add the smart hub to your cart in the first step of your order by selecting the starter kit.

Discover the Starter kit

Smart home service

Manage all smart devices in the Hilo ecosystem from a single app
 

Turnkey support

Get personalized advice and free installation
 

Mesh network

Each connected object repeats the Zigbee signal, extending network reach throughout the home
 

*All offers, services and rates may be changed without notice.

Color
• White

Finish
• Molded plastic

Installation
• 120-V outlet
• Ethernet cable (RJ45 connector, 39 in./1 m)

Communication antennas
• Zigbee 3.0
• Zigbee SEP 1.1b

Warranty
• 3 years

Requirements
• High-speed Internet connection
• Compatible version iOS or Android smartphone or tablet
• Hilo app

Dimensions
• Width: 130 mm or 5 ¹/₈ in
• Height: 130 mm or 5 ¹/₈ in
• Depth: 33 mm or 1 ¼ in

Voice assistant compatibility
• Amazon Alexa
• Google Assistant

User Guide

Gateway

1. Before starting

Make sure you’ve downloaded the app and created your Hilo account.

2. Gateway interface

  • L1: Indicator light
  • C1: 5 V DC power supply
  • C2: Ethernet port
  • B1: Button

3. Initial run

  1. After installation, the gateway will connect with your Hydro-Québec smart meter. The indicator light (L1) will be yellow and will blink rapidly during this operation (which can take up to 7 days).
  2. Once the connection is established, the indicator light will be green.

 

4. Pairing a thermostat or device

  1. Press the button on the gateway (B1). The indicator light (L1) will turn blue and blink slowly, signalling that the pairing session is now open for 30 minutes.
  2. Put the thermostat/device in pairing mode by following the instructions provided.
  3. When the gateway detects the thermostat/device, the indicator light becomes turquoise and continues to blink.
  4. Once the thermostat/device is paired with the gateway, the indicator light turns back to blue.
  5. Wait about 30 seconds, then refresh the Devices screen in the app by swiping downwards from top to bottom. You should see that the thermostat/device has been added. Refresh the screen several times as needed.
  6. Pairing is now complete. Repeat steps 2 to 5 for each thermostat/device to be paired, then press the gateway button (B1) to exit pairing mode.

5. Color code

  • Blinking: Solid (no blinking)
    Meaning: All is well

  • Blinking: Solid (no blinking)
    Meaning: No network connection
  • Blinking: Slow
    Meaning: No device paired with gateway
  • Blinking: Fast
    Meaning: Gateway is waiting to connect with the Hydro-Québec communicating meter

  • Blinking: Solid (no blinking) 
    Meaning: Gateway is having issues connecting with the Ethernet module
  • Blinking: Slow  
    Meaning: Gateway is having issues connecting with devices
  • Blinking: Fast
    Meaning: Gateway is having issues connecting with the Hydro-Québec communicating meter

  • Blinking: Slow
    Meaning: Gateway is in pairing mode
  • Blinking: Fast
    Meaning: Gateway is attempting to connect with the Hydro-Québec communicating meter

  • Blinking: Solid (no blinking)
    Meaning: Gateway firmware update
  • Blinking: Slow
    Meaning: Zigbee module firmware update (for devices)
  • Blinking: Fast
    Meaning: Zigbee module firmware update (for the Hydro-Québec communicating meter)

  • Blinking: Slow
    Meaning:     Device detected; pairing in progress 

  • Blinking: Solid (no blinking)
    Meaning: Gateway currently booting
  • Blinking: Slow
    Meaning: Update currently downloading
  • Blinking: Fast
    Meaning: Factory reset in progress (return to default settings)

6. Troubleshooting

If you are no longer able to control a thermostat or device using the Hilo app, the steps below may help. Note that they must be carried out in the order described.

Restarting the Hilo app

  1. Logout from the Hilo app by going to the Profile screen (icon furthest to the right at the bottom of the screen), then scrolling down the display and tapping Logout.
  2. Sign in again using your email address and password, then refresh the Devices screen by swiping downwards from top to bottom.
  3. If the problem is still unresolved, go to the next step.

Reconnecting the network

  1. Unplug the Ethernet cable (C2).
  2. Wait 10 seconds, then plug it back in.
  3. Wait until the indicator light (L1) turns green.
  4. Refresh the Devices screen in the app by swiping downwards from top to bottom.
  5. If the problem is still unresolved, go to the next step.

Re-pairing a thermostat/device

If the troubleshooting process failed or if a device no longer displays in the app, you can try re-pairing that device with the gateway by following the instructions provided.

Contact Hilo’s technical support if none of these solutions corrects the situation.

 

7. Technical specifications

Electrical characteristics

  • Supply voltage: 120 VAC, 60 Hz

Connectivity

  • Zigbee 3.0

Storage and operating conditions

  • Storage temperature: -40 °C to 50 °C (-40 °F to 122 °F)
  • Operating temperature: -20 °C to 50 °C (-4 °F to 122 °F)
  • Humidity: 5% to 95% without condensation

8. Warranty

  • 3 years

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