New! Smart water heater solutions are finally here. Shop them now.
Please note that installation of Hilo products may take longer than usual.
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Reduce your electricity use during Hilo challenges with a smart controller from Hilo or one of our partner brands, and earn rewards!
Add a smart controller for electric water heaters to the Hilo app, and you’ll be able to use hot water moderately during challenges — without affecting your rewards. Want to take a shower? Go ahead, even during a challenge!
1 Price is valid with an agreement and 1-year commitment to participate in Hilo challenges. Certain conditions apply, learn more here. Retail value of the water heater controller is $105.
2 Financial assistance is offered to eligible Hilo program participants who agree to the terms of the financial assistance program. To qualify, participants must connect a compatible smart device to the Hilo app and commit to participating in Hilo challenges for a period of 12 months. Financial assistance will be paid to the customer within a few weeks of their devices being connected to Hilo and the acceptance of the financial assistance agreement. Note that financial assistance is only provided once per eligible connected device. The financial assistance is $105 for each connected Sinopé Calypso Zigbee water heater controller, $125 for each connected Sinopé Calypso Wi-Fi water heater controller, and $150 per Sinopé low-voltage thermostat or $110 baseboard thermostat or $210 per thermostat for radiant floor heating, up to a maximum of $2,650. The number of compatible connected devices eligible for financial assistance is limited. For more details, please refer to the financial assistance program. The financial assistance program is subject to change or cancellation at any time without prior notice.
3 For 25 challenges, with a 60 imperial gallon water heater; amount estimated based on results from the 2023-2024 season.
Add a water heater controller to your app! You can get the Hilo model or choose a compatible model from a partner brand.
See how to connect devices Start my order
Get Hilo’s water heater controller — or, if you choose Sinopé’s Calypso model, make sure to order the Hilo hub. Once it’s installed, download the Hilo app and add your devices to start participating in challenges.
Maximize your rewards by pairing your controller with connected thermostats! Make sure to add your Hilo-compatible devices to the app, or pick up some Hilo-brand smart thermostats when ordering your water heater controller. Your wallet will thank you!
Please note that water heaters located in crawl spaces with less than six feet of clearance or that are otherwise not accessible at standing height may not be eligible. In such cases, the smart solution would not be installed during the electrician’s visit.
This solution allows your water heater to participate in Hilo challenges by automatically cutting off its power supply during the reduction phase. You’ll still have access to a reasonable amount of hot water, but if your usage is too high, the power supply to the unit will be restored.
Hilo’s solution also comes with a 3-year warranty and is designed and manufactured in Québec.
If you’d like Hilo to handle the installation of your electric water heater solution, you can opt for the Hilo water heater controller instead.
During peak periods — when Hilo challenges are active — the water heater is automatically turned off. However, the large volume of water stored in the tank stays hot for several hours, allowing you to use a reasonable amount of hot water during the challenge period. This ensures that your comfort is maintained. Once the challenge ends, the water heater automatically restarts and resumes normal operation.
During a challenge, a temperature sensor installed in the upper part of the tank and connected to the controller ensures that the water heater will automatically restart if the water temperature drops to the minimum threshold of 49°C.
However, to get the most out of your experience and maximize your rewards, we strongly recommend installing Hilo smart thermostats or using other devices that are compatible with Hilo’s smart home service.
