Hilo | How do I schedule installation for my Hilo products?

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New! Smart water heater solutions are finally here. Shop them now.

Please note that installation of Hilo products may take longer than usual.

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What is Hilo?

The Hilo service
Discover Hilo, its smart devices, and smarter ways to save.
How does it work?
See how you can save with Rate Flex D and Hilo
The app
Everything you need to know about our mobile app and what it can automate or control remotely.

Mission
Learn more about what inspires us and drives our desire for innovation.

Estimate your savings

Products

Smart thermostats
Choose from smart thermostats for electric baseboard, radiant floor, or central heating.
Water heater controllers
New!

Optimize your hot water management during peak events with a smart water heater controller.
Electric vehicle charging station
Find out which charging stations are compatible with Hilo and help you save on your electricity bill.
Compatible devices
Explore all Hilo-compatible devices that let you take part in peak events and save on your energy costs.

All products

Help Center

Help — The Hilo app
What’s new, how it works, scene setup, energy use tracking, and helpful tips.
Help — Hilo products
Hilo-brand hub, smart thermostats, and water heater controller.
Help — Compatible brands and bonuses
Select EVduty, Honeywell Home, Mysa, and Sinopé devices.
Help — Savings and rates
Potential savings, eligible Hydro-Québec rates, and calculation details.

Help — Peak demand events
How they work, what to expect, and how to adjust settings.
Help — Conditions and eligibility
Sales, refunds, terms of use and participant agreement.
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Conditions and eligibility

How do I schedule installation for my Hilo products?

When you place your order online, you’ll be able to choose your preferred installation date and time slot.

Your devices must be installed within 45 days of ordering. If that isn’t possible due to Hilo’s availability, an exception will apply — otherwise, the order will be cancelled.