Hilo | What is the product warranty for your devices?

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Conditions and eligibility

What is the product warranty for your devices?

According to clauses 6.1 and 6.2 of the General Sales and Installation Conditions Agreement:

  • Hilo-branded connected devices are guaranteed against manufacturing defects for three years;
  • Non-Hilo connected devices are covered by the manufacturer’s warranty. Participants should consult the instruction manual or technical data sheet for these connected devices and products on hiloenergie.com.