Hilo | What is the product warranty for your devices?

Get a bonus covering up to 100% of the purchase price2 of Hilo-connected thermostats.

Please note that installation of Hilo products may take longer than usual.

The Charter of French language and its regulations govern the consultation of English-language content  external link.

Conditions and eligibility

What is the product warranty for your devices?

According to clauses 6.1 and 6.2 of the General Sales and Installation Conditions Agreement:

  • Hilo-branded connected devices are guaranteed against manufacturing defects for three years;
  • Non-Hilo connected devices are covered by the manufacturer’s warranty. Participants should consult the instruction manual or technical data sheet for these connected devices and products on hiloenergie.com.