Everything you need to know about the Hilo service and how it works.
Find out how you can join challenges to start earning cash rewards.
Learn more about what inspires us and drives our desire for innovation.
Everything you need to know about our mobile app and what it can automate or control remotely.
See how Hilo is partnering with real estate developers today to create the smart neighborhoods of tomorrow.
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Choose from smart thermostats for electric baseboard, radiant floor, or central heating.
See all Hilo-compatible devices that let you join challenges and earn cash rewards.
See which charging stations are compatible and allow you to earn rewards during challenges.
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Everything you need to know about using the app, programming scenes, and more.
Get tips on Hilo products or compatible devices.
Learn how cash rewards are calculated and paid out.
Learn more about how challenges work and their impact on your comfort.
Everything you need to know about Hilo’s eligibility and participation requirements.
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Products
Is the warranty of my compatible device void if I add it to the Hilo app?
We invite you to contact the manufacturer's customer service directly for any questions related to the product warranty.
How much is the bonus offered with Hilo-compatible products? Can it be combined?
If I already have a compatible thermostat, how do I join Hilo?
What are the steps to link my compatible thermostat to Hilo?
Do you provide a rebate to compensate me for the purchase of my compatible thermostat?
Can I pair one or more compatible devices if I'm already with Hilo?
Can I add a compatible device to the programming of a Hilo scene?
How are challenge rewards calculated when you have one or more compatible devices?
What is the bonus associated with Hilo-compatible devices, and when will I receive it?
Can Hilo install my compatible device in my home?
Will I be able to continue to control my compatible device via the manufacturer's app after connecting it to the Hilo app?
Are all Hydro-Québec customers eligible to connect their Hilo-compatible smart thermostats?