Peak demand events

What is a peak demand event?

How long do peak events last?

Why do my Hilo thermostats automatically start heating during the night before a scheduled preheating phase?  

What is the temperature maintenance period?

Does the temperature maintenance period before the preheating phase apply to compatible thermostats from other brands? 

Do peak events always happen at the same set times? 

How many peak events can there be each winter? 

Why is the number of peak events limited to 30 per winter?

How cold does it have to be for a peak event to occur?

What happens when a peak event is cancelled by Hilo?

How can I make the most of a peak event?

Do peak demand events always take place at the same time for Rate Flex D customers and for customers enrolled in the Winter Credit Option?

Does the applicable rate option affect which peak demand events I can participate in?

Why was my curtailment adjusted downward?

How do I participate in peak events? 

What participation settings apply during peak events? 

Can I choose to opt out of Hilo automation during a peak event?

When will I be notified about a peak event? 

I’m not receiving peak event notifications on my Android phone. How can I fix this? 

I wasn't able to reduce my electricity use during a peak event. Why?

What happens if I don’t manage to reduce my electricity use enough during a peak event? 

What happens if I change the setting on a thermostat during a peak event?

How can programmed scenes affect my connected thermostats and temperature during a peak event?

I felt cold during the last peak event. What can I do? 

I felt too warm during the last peak event. What can I do?

What is preheating and how can I manage it?

Can I systematically exclude a specific thermostat from Hilo peak events?