Help Center | Hilo

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Hilo system status

Currently, the Hilo smart home service is operational.

How can we help you?

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The Hilo app

What’s new, how it works, scene setup, energy use tracking, and helpful tips .

Hilo products

Hilo-brand hub, smart thermostats, water heater controller & complementary products.

Compatible brands and bonuses

Select EVduty, Honeywell Home, Mysa, and Sinopé devices.

Savings and rates

Potential savings, eligible Hydro-Québec rates, and calculation details.

Peak demand events

How they work, what to expect, and how to adjust settings.

Conditions and eligibility

Sales, refunds, terms of use and participant agreement.

Most asked questions

How can I check if I'm eligible for Hilo?

What is a peak demand event?

How many peak events can there be each winter? 

Which devices are compatible with Hilo? 

Which devices are eligible for financial assistance?
What is a credit balance?

Blog articles :

All blog posts

Still have questions?

Can’t find an answer to your question?

Write to us

Or contact us at 438 289-4456 (HILO) or 1 844 500-4456 (toll free) Monday to Friday from 8 a.m. to 8 p.m. / Saturday and Sunday 9 a.m. to 5 p.m.*

*Please note that Customer Service will be closed on Sunday, April 5. It is also important to specify that only Technical Support will remain open on Friday, April 3, and Monday, April 6, from 9:00 a.m. to 6:00 p.m.