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Please note that installation of Hilo products may take longer than usual.
The Hilo app
To re-pair it, go to the device page and tap “Device unpaired” under the device name, then tap Reconnect my device in the bottom of the screen, select the device type to access the pairing mode. If needed, tap Check out our Support section at the bottom of the screen, this will take you to the Hilo website, where you will find instructions on how to pair a device.