Why isn't the connection between my Hydro-Québec meter and my Hilo hub working properly? 

In some types of homes, your Hydro-Québec meter and Hilo hub may not communicate properly. This may be due to excessive distance (40 feet or more) between the meter and the hub, or to physical interference — such as a concrete, brick, or stone wall. 

Will this affect my Hilo experience? 

You’ll still be able to use your smart thermostats and create scenes. However, certain information — like your home’s real-time power and consumption data — won’t be displayed in the Hilo app. 

Will my smart devices still be automated during peak events? 

Yes. Hilo will receive your consumption data from Hydro-Québec, and your participation results will be available within 48 hours after the peak event.