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How do I collect my rewards?

The procedure you follow will be different depending on whether you are still a Hilo member at the time of the reward payment.

If you are still a Hilo member, to simplify the process, your Interac transfer secret can be obtained in your Hilo application by selecting Menu → My Rewards.

You will receive an email with an option to accept and deposit the payment into your selected bank account.

Make sure you indicate the secret answer correctly. After three failed attempts, the Interac transfer will be cancelled and Hilo will not attempt to send any additional electronic payments. The failed transfer will be automatically replaced with a payment by check, which will be mailed within the following 30 working days.

If you are no longer a Hilo member, a check will be mailed to you.

If you do not deposit the Interac transfer or cheque sent by mail, Hilo will record the amount of your reward in your account and add it to your next reward payment. Please note that these rewards will be saved for a maximum of 2 years (24 months).