*This offer is valid from February 28 to March 12, 2023, for new customers of Hilo’s Residential service who received an email invitation from Hydro-Québec and agreed to switch to Rate D (basic) service without the Winter Credit option. This invitation is exclusive and non-transferable. The offer includes a 40% discount, applied using the promo code TD40, on the total amount of the new customer’s shopping cart when joining the Hilo smart home service, which requires a 36-month commitment to participate in Hilo challenges. This offer cannot be combined with any other promotional offer and cannot be used more than once per address or per Hydro-Québec account number. Offers, services and rates may be changed without notice. Some conditions apply. Taxes are additional.
1. Offers are subject to change at any time without notice from Hilo.
2. To take advantage of the Hilo smart home service and its offers, the participant must satisfy the following conditions:
(i) commit to participating in Hilo challenges for a period of three (3) years;
(ii) be a Hydro-Québec customer who is a holder, co-holder or mandatary of a Rate D (basic) contract for residential use, such as a tenant or owner of a residence where the Hilo smart home service will be installed;
(iii) own connected devices acquired from Hilo, or devices that are compatible with and approved by Hilo; and
(iv) own a smart mobile device onto which the Hilo mobile application can be downloaded and used (visit the hiloenergie.com website for details on compatible devices).
Note: The aforementioned device is not included in the Hilo smart home service. Standard text and data fees apply to all notifications and to remote access via the Internet or a mobile network.
3. To take advantage of the Hilo smart home service and its offers, the participant must ensure their residence satisfies the following conditions:
(i) be equipped with a Hydro-Québec smart meter;
(ii) be equipped with electrical installations that comply at all times with electrical standards and applicable laws currently in effect;
(iii) have a high-speed Internet connection, a wireless network (such as Zigbee, Wi-Fi or others) and a free, functional Ethernet port on a modem or router;
(iv) be a single-family, semi-detached or row house-type home, or be located in a building of two or more units; and
(v) be located in a city where the Hilo smart home service is offered (visit the hiloenergie.com website for details).
4. A Hilo offer may be accompanied by a credit. In such a case, this credit corresponds to the difference between (a) the total amount of the sale price of connected devices and the hub (if applicable) and (b) the amount invoiced to the participant (before any discount is applied, if applicable). In cases where the agreement is terminated, if there is a credit balance in the participant’s account, this balance becomes immediately due and payable by the participant. The credit balance is calculated on a pro-rata basis and covers the portion of the thirty-six (36) month contract that remained unfulfilled starting on the day the credit, or a portion of the credit, was added to the participant’s account.
5. For more details on the Hilo smart home terms of use, please refer to the Participant Agreement.
1Average customer who commits to and participates in 30 Hilo challenges each winter using the Intrepid setting. The amount a customer saves on their electricity bill, as well as their Hilo rewards, may be lower or higher based on several variables, including the number of thermostats, the features of their home, their habits, and weather conditions. Hilo does not guarantee any rewards or energy savings.
Price
To benefit from the Hilo smart home, you need the Starter kit. Once the hub is connected, you can say hello to Hilo and participate in challenges.
You must have the Starter kit to join the Hilo solution.
Starting at only
Manage your electric heating remotely with Hilo smart thermostats for electric baseboard and convector heaters and the Hilo app. Reduce your energy consumption while earning rewards.
Requires the Hilo smart hub
If you already have a compatible station
Link selected electric vehicle charging stations to the Hilo smart hub throughwith our partnership with Elmec.
Requires an EVduty compatible station and the Hilo smart hub
Certain conditions apply. Taxes are additional.
1. Offers are subject to change at any time without notice from Hilo.
2. To take advantage of the Hilo smart home service and its offers, the participant must satisfy the following conditions:
(i) commit to participating in Hilo challenges for a period of three (3) years;
(ii) be a Hydro-Québec customer who is a holder, co-holder or mandatary of a Rate D (basic) contract for residential use, such as a tenant or owner of a residence where the Hilo smart home service will be installed;
(iii) own connected devices acquired from Hilo, or devices that are compatible with and approved by Hilo; and
(iv) own a smart mobile device onto which the Hilo mobile application can be downloaded and used (visit the hiloenergie.com website for details on compatible devices).
Note: The aforementioned device is not included in the Hilo smart home service. Standard text and data fees apply to all notifications and to remote access via the Internet or a mobile network.
3. To take advantage of the Hilo smart home service and its offers, the participant must ensure their residence satisfies the following conditions:
(i) be equipped with a Hydro-Québec smart meter;
(ii) be equipped with electrical installations that comply at all times with electrical standards and applicable laws currently in effect;
(iii) have a high-speed Internet connection, a wireless network (such as Zigbee, Wi-Fi or others) and a free, functional Ethernet port on a modem or router;
(iv) be a single-family, semi-detached or row house-type home, or be located in a building of two or more units; and
(v) be located in a city where the Hilo smart home service is offered (visit the hiloenergie.com website for details).
4. A Hilo offer may be accompanied by a credit. In such a case, this credit corresponds to the difference between (a) the total amount of the sale price of connected devices and the hub (if applicable) and (b) the amount invoiced to the participant (before any discount is applied, if applicable). In cases where the agreement is terminated, if there is a credit balance in the participant’s account, this balance becomes immediately due and payable by the participant. The credit balance is calculated on a pro-rata basis and covers the portion of the thirty-six (36) month contract that remained unfulfilled starting on the day the credit, or a portion of the credit, was added to the participant’s account. If this Agreement is terminated, the Credit balance will become immediately due and payable by the Participant on the effective date of termination.
5. For more details on the Hilo smart home terms of use, please refer to the Participant Agreement.
**Calculation of estimate based on the type of residence, average number of thermostats selected, and the amount of your annual electricity bill, as well as the smart home service features selected in the savings calculator questionnaire. With regard to the solution for heating, this estimation is also based on the average rewards earned by customers who had participated in thirty (30) Hilo challenges during the winter season from December 1, 2021, to March 31, 2022. Rewards related to the solution for heating may vary, particularly based on the number of thermostats participating in Hilo challenges, the characteristics of the residence, consumption habits, the participation rate in Hilo challenges and the weather. With regard to the solution for electric vehicle charging, this estimation is based on data collected during a pilot project conducted during the winter season from December 1, 2021, to March 31, 2022. Rewards related to the solution for electric vehicle charging may vary, particularly based on the type of car, car use, recharging habits, and challenge participation rate. Based on the aforementioned, Hilo cannot guarantee that the participant will receive rewards. To learn more about the reward calculator, visit our Help Centre.
2021-2022 Hilo Challenges
The Hilo movement is on a roll. All winter long, our customers accepted Hilo challenges and accumulated rewards, helping to power Quebec's energy transition. The results speak for themselves!
Hilo challenges occur during peak consumption periods between December 1 and March 31 at a rate of up to 30 times per winter period. For the challenges, Hilo invites participants to lower the set temperature of their thermostats. The way challenges work is simple: If you participate automatically in all the Hilo challenges, there are no adjustments you need to make—we’ll send you a notification about the challenge the preceding day and that’s it! All that’s left is for you to limit your energy consumption during the challenge so you can earn the maximum cash reward. For more information about challenges, please see: here
Hilo challenges pay! During the cold weather season, we offer up to 30 energy reduction challenges. If you succeed, you’ll earn a cash reward. The reward calculation is simple: Accept the automatic actions suggested by Hilo and earn a reward for every kilowatt-hour (kWh) of energy you do not consume. So the less energy you consume, the more you earn. For more information on how the calculation is made, visit: here
The rewards you earn will be given to you via Interac transfer once the challenge season is over. You will receive an email confirming the total amount of your rewards and detailed instructions on how to securely accept the transfer using a secret answer. Within 5 business days, you will receive a second email from which you can accept the transfer and deposit your rewards to the account of your choice.
Make sure you write the secret answer correctly. After three failed attempts, the transfer will be canceled. We will make a new transfer within 5 business days.
To access the Hilo solution, you absolutely must have Hilo thermostats. Otherwise, any connected devices (switches, wall outlets, bulbs, etc.) that operate using the ZigBee protocol will be compatible with our solution and can be among the devices controlled through our application. That said, note that these devices will be excluded from Hilo challenges and will not be covered by our customer service guarantees.
Before we can look into your eligibility, you must meet five basic criteria to join the Hilo adventure.
You can also check to see whether your region is covered here.
Signing up for Hilo means accepting to participate in and succeed at your reduction challenges for 3 winters. Signing up also allows you to:
