Certain conditions apply. Taxes are additional.
1. Offers are subject to change at any time without notice from Hilo.
2. To take advantage of the Hilo smart home service and its offers, the participant must satisfy the following conditions:
(i) commit to participating in Hilo challenges for a period of three (3) years;
(ii) be a Hydro-Québec customer who is a holder, co-holder or mandatary of a Rate D (basic) contract for residential use, such as a tenant or owner of a residence where the Hilo smart home service will be installed;
(iii) own connected devices acquired from Hilo, or devices that are compatible with and approved by Hilo; and
(iv) own a smart mobile device onto which the Hilo mobile application can be downloaded and used (visit the hiloenergie.com website for details on compatible devices).
Note: The aforementioned device is not included in the Hilo smart home service. Standard text and data fees apply to all notifications and to remote access via the Internet or a mobile network.
3. To take advantage of the Hilo smart home service and its offers, the participant must ensure their residence satisfies the following conditions:
(i) be equipped with a Hydro-Québec smart meter;
(ii) be equipped with electrical installations that comply at all times with electrical standards and applicable laws currently in effect;
(iii) have a high-speed Internet connection, a wireless network (such as Zigbee, Wi-Fi or others) and a free, functional Ethernet port on a modem or router;
(iv) be a single-family, semi-detached or row house-type home, or be located in a building of two or more units; and
(v) be located in a city where the Hilo smart home service is offered (visit the hiloenergie.com website for details).
4. A Hilo offer may be accompanied by a credit. In such a case, this credit corresponds to the difference between (a) the total amount of the sale price of connected devices and the hub (if applicable) and (b) the amount invoiced to the participant (before any discount is applied, if applicable). In cases where the agreement is terminated, if there is a credit balance in the participant’s account, this balance becomes immediately due and payable by the participant. The credit balance is calculated on a pro-rata basis and covers the portion of the thirty-six (36) month contract that remained unfulfilled starting on the day the credit, or a portion of the credit, was added to the participant’s account. In such a case, the amount of the credit balance to be paid by the participant will be increased by an amount equivalent to the sales taxes. If this Agreement is terminated, the Credit balance will become immediately due and payable by the Participant on the effective date of termination.
** Estimated amount calculated based on the type of home and the average number of thermostats selected in the savings calculator questionnaire. This estimate is also based on the winter season of December 1, 2021 through March 31, 2022, for a participant who participates in an average of thirty (30) Hilo Challenges per winter season, with a three-year commitment, in bold participation mode. Hilo rewards could be lower or higher depending on several variables, including the exact number of thermostats, housing characteristics, participation rate and weather. As such, Hilo cannot guarantee that the participant will receive any rewards.