Hilo | My water heater isn’t working or seems to have an issue. Who should I contact?

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Please note that installation of Hilo products may take longer than usual.
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Hilo products

My water heater isn’t working or seems to have an issue. Who should I contact?

If the problem appears to be with the water heater itself — for example, a plumbing-related issue — we recommend contacting a qualified plumber.

If the issue seems to involve your Hilo load controller, feel free to reach out to us by phone at 1 844 500-4456, by email, or directly through the Hilo mobile app.