❄️❄️ Extreme cold: Here's how to optimize your cash rewards ❄️❄️

An even more flexible solution

Discover the affordable smart home service you can tailor to your needs to maximize your energy savings throughout your home.

 

*For a limited time. Some conditions apply.

Hilo Our offers

  • Save up to 15% on your electricity bill

  • Earn cash rewards for Hilo challenges

  • Turnkey installation included

Starter kit

Starter kit

Price

$49.99 *

 

To benefit from the Hilo smart home, you need the Starter kit. Once the hub is connected, you can say hello to Hilo and participate in challenges.

  • Connected products that you can program
  • 3-year commitment to participate in Hilo challenges
  • It includes the smart hub and two smart plug-in switches

 

You must have the Starter kit to join the Hilo solution.

 

Learn more >

Heating

Heating

Starting at only

$39.99 *

 

Manage your electric heating remotely with Hilo smart thermostats for electric baseboard and convector heaters and the Hilo app. Reduce your energy consumption while earning rewards.

  • Choose the number of thermostats you need
  • Average rewards of $166 per year
  • 3-year commitment to participate in Hilo challenges
  • Installation by a licensed electrician

 

Requires the Hilo smart hub

 

Learn more >

Electric mobility

Electric mobility

If you already have a compatible station

$0.00 *

 

Link selected electric vehicle charging stations to the Hilo smart hub throughwith our partnership with Elmec.

  • Includes an upgrade to your charging station
  • Earn rewards of up to $25 per year
  • Commit to participating in Hilo challenges for 3 years

 

Requires an EVduty compatible station and the Hilo smart hub

 

Learn more >

Certain conditions apply. Taxes are additional.

1. Offers are subject to change at any time without notice from Hilo.

2. To take advantage of the Hilo smart home service and its offers, the participant must satisfy the following conditions:
(i)  commit to participating in Hilo challenges for a period of three (3) years;
(ii)  be a Hydro-Québec customer who is a holder, co-holder or mandatary of a Rate D (basic) contract for residential use, such as a tenant or owner of a residence where the Hilo smart home service will be installed;
(iii)  own connected devices acquired from Hilo, or devices that are compatible with and approved by Hilo; and
(iv)  own a smart mobile device onto which the Hilo mobile application can be downloaded and used (visit the hiloenergie.com website for details on compatible devices).

Note: The aforementioned device is not included in the Hilo smart home service. Standard text and data fees apply to all notifications and to remote access via the Internet or a mobile network.

3. To take advantage of the Hilo smart home service and its offers, the participant must ensure their residence satisfies the following conditions:

(i)  be equipped with a Hydro-Québec smart meter;
(ii)  be equipped with electrical installations that comply at all times with electrical standards and applicable laws currently in effect;
(iii)  have a high-speed Internet connection, a wireless network (such as Zigbee, Wi-Fi or others) and a free, functional Ethernet port on a modem or router;
(iv)  be a single-family, semi-detached or row house-type home, or be located in a building of two or more units; and
(v)  be located in a city where the Hilo smart home service is offered (visit the hiloenergie.com website for details).

4. A Hilo offer may be accompanied by a credit. In such a case, this credit corresponds to the difference between (a) the total amount of the sale price of connected devices and the hub (if applicable) and (b) the amount invoiced to the participant (before any discount is applied, if applicable). In cases where the agreement is terminated, if there is a credit balance in the participant’s account, this balance becomes immediately due and payable by the participant. The credit balance is calculated on a pro-rata basis and covers the portion of the thirty-six (36) month contract that remained unfulfilled starting on the day the credit, or a portion of the credit, was added to the participant’s account. If this Agreement is terminated, the Credit balance will become immediately due and payable by the Participant on the effective date of termination.

5. For more details on the Hilo smart home terms of use, please refer to the Participant Agreement.

 

**Calculation of estimate based on the type of residence, average number of thermostats selected, and the amount of your annual electricity bill, as well as the smart home service features selected in the savings calculator questionnaire. With regard to the solution for heating, this estimation is also based on the average rewards earned by customers who had participated in thirty (30) Hilo challenges during the winter season from December 1, 2021, to March 31, 2022. Rewards related to the solution for heating may vary, particularly based on the number of thermostats participating in Hilo challenges, the characteristics of the residence, consumption habits, the participation rate in Hilo challenges and the weather. With regard to the solution for electric vehicle charging, this estimation is based on data collected during a pilot project conducted during the winter season from December 1, 2021, to March 31, 2022. Rewards related to the solution for electric vehicle charging may vary, particularly based on the type of car, car use, recharging habits, and challenge participation rate. Based on the aforementioned, Hilo cannot guarantee that the participant will receive rewards. To learn more about the reward calculator, visit our Help Centre.

2021-2022 Hilo Challenges

A collective success!

The Hilo movement is on a roll. All winter long, our customers accepted Hilo challenges and accumulated rewards, helping to power Quebec's energy transition. The results speak for themselves!

 

FAQ

What is a Hilo challenge?

Hilo challenges occur during peak consumption periods between December 1 and March 31 at a rate of up to 30 times per winter period. For the challenges, Hilo invites participants to lower the set temperature of their thermostats. The way challenges work is simple: If you participate automatically in all the Hilo challenges, there are no adjustments you need to make—we’ll send you a notification about the challenge the preceding day and that’s it! All that’s left is for you to limit your energy consumption during the challenge so you can earn the maximum cash reward. For more information about challenges, please see: here

How do I earn rewards?

Hilo challenges pay! During the cold weather season, we offer up to 30 energy reduction challenges. If you succeed, you’ll earn a cash reward. The reward calculation is simple: Accept the automatic actions suggested by Hilo and earn a reward for every kilowatt-hour (kWh) of energy you do not consume. So the less energy you consume, the more you earn. For more information on how the calculation is made, visit: here

When are the rewards paid out?

The rewards you earn will be given to you via Interac transfer once the challenge season is over. You will receive an email confirming the total amount of your rewards and detailed instructions on how to securely accept the transfer using a secret answer. Within 5 business days, you will receive a second email from which you can accept the transfer and deposit your rewards to the account of your choice.

Make sure you write the secret answer correctly. After three failed attempts, the transfer will be canceled. We will make a new transfer within 5 business days.

What devices are compatible with the Hilo app?

To access the Hilo solution, you absolutely must have Hilo thermostats. Otherwise, any connected devices (switches, wall outlets, bulbs, etc.) that operate using the ZigBee protocol will be compatible with our solution and can be among the devices controlled through our application. That said, note that these devices will be excluded from Hilo challenges and will not be covered by our customer service guarantees.

How can I verify whether I'm eligible for Hilo?

Before we can look into your eligibility, you must meet five basic criteria to join the Hilo adventure.

  • You have a Hydro-Québec account in your name.
  • You have a high-speed Internet service, a Wi-Fi network at home and a free and working Ethernet port on your modem.
  • You have a smartphone.
  • Your heating system is primarily electric with baseboards and thermostats.
  • You are billed at Hydro-Québec’s Rate D, or standard rate. (Winter Credit Option or Rate Flex D subscribers can change their rate via their Customer Space).

You can also check to see whether your region is covered here.

What does signing up for Hilo involve?

Signing up for Hilo means accepting to participate in and succeed at your reduction challenges for 3 winters. Signing up also allows you to:

  • benefit from a smart home bundle at a low price, in addition to connected devices offered as a bonus, which you own starting on day 1 of your commitment
  • control all of your connected devices at the touch of a button using our mobile application
  • learn about your home’s energy consumption depending on the time of day and day of the week
  • receive cash rewards for participating in our challenges (where you can earn an average of $166 per year)
  • save up to 15% on your electricity bill