Hilo | Are all Hydro-Québec customers eligible for Hilo and able to add compatible thermostats to the app?

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FAQ

Are all Hydro-Québec customers eligible for Hilo and able to add compatible thermostats to the app? 

No. To be eligible, you must live in a municipality where Hilo is available. Currently, Hilo service covers 95% of Hydro-Québec customers, and efforts are underway to expand availability across the entire service area.  

 

To sign up for Hilo, you must also meet the following conditions:  

  • Be the account holder, co-holder, or authorized representative on a residential Hydro-Québec account subscribed to either: 
  • the base rate (Rate D) with the Winter Credit Option (you’ll need to cancel that option once your connected thermostats are installed), or 
  • Rate Flex D (you’ll need to contact Hydro-Québec customer service to get started). 
  • Have a Hydro-Québec communicating (smart) meter. 
  • Have high-speed internet (minimum 5 Mbps), a home Wi-Fi network, and a free, working Ethernet port on your modem or router. 
  • Own a smartphone or other smart mobile device capable of downloading and using the Hilo app. 
  • Live in a home with equipment that’s compatible with Hilo. 

You can check your eligibility here or by contacting Hilo customer service at 438-289-HILO (4456) or toll-free at 11-844-500-HILO (4456). 

Anyone who meets the eligibility criteria can use their compatible thermostats with the Hilo app or purchase Hilo smart thermostats or other supported models.