Help Center | Hilo

New! Smart water heater solutions are finally here. Shop them now.

Please note that installation of Hilo products may take longer than usual.
The Charter of French language and its regulations govern the consultation of English-language content  external link.

Hilo system status

Currently, the Hilo smart home service is operational.

How can we help you?

Please enter a minimum of 3 characters.

The app

Use, Scenes, Consumption, Tips and tricks.

Hilo products

Hilo Hub, Hilo Thermostats, Complementary products.

Compatible devices

Sinopé, Mysa, Honeywell, EV Duty.

Rewards and bonuses

How it works, Tips and tricks.

Challenges

How it works, Before a challenge, During a Challenge, My Settings, Challenge cancelled, Tips and tricks.

Conditions

Sales and Refunds, Payment and financing, Terms and conditions, Participant Agreement.

Most asked questions

How many challenges are planned every winter?
When are the rewards paid out?

How can I check if I'm eligible for Hilo?
What’s a Hilo challenge?
What devices are compatible with the Hilo app?
How are my rewards calculated?

Which devices are eligible for financial assistance?
What is a credit balance?

Blog articles :

All blog posts

Still have questions?

Can’t find an answer to your question?

Write to us

Or contact us at 438 289-4456 (HILO) or 1 844 500-4456 (toll free) Monday to Friday from 8 a.m. to 8 p.m. / Saturday and Sunday 9 a.m. to 5 p.m.