Compatible devices

What is a compatible product or device?

How much is the bonus offered with Hilo-compatible products? Can it be combined?

If I already have a compatible thermostat, how do I join Hilo?

What are the steps to link my compatible thermostat to Hilo?

Do you provide a rebate to compensate me for the purchase of my compatible thermostat?

Can I pair one or more compatible devices if I'm already with Hilo?

Can I add a compatible device to the programming of a Hilo scene?

Is the warranty of my compatible device void if I add it to the Hilo app?

How are challenge rewards calculated when you have one or more compatible devices?

What is the bonus associated with Hilo-compatible devices, and when will I receive it?

Can Hilo install my compatible device in my home?

Will I be able to continue to control my compatible device via the manufacturer's app after connecting it to the Hilo app?

Are all Hydro-Québec customers eligible to connect their Hilo-compatible smart thermostats?

How do I know if my Honeywell Home thermostat for central heating is compatible with Hilo?

How to connect Honeywell Home thermostats to Hilo?

Can I control my Honeywell Home thermostat with my Hilo app?

I have a problem with my compatible Honeywell Home thermostat; who should I contact?

Can I add other thermostats to my Hilo app after adding a Honeywell Home thermostat for central heating?

Can I connect more than one compatible Honeywell Home thermostat to the Hilo app?

When it comes to challenges, what modes of participation are available for the compatible Honeywell Home thermostat for central heating?

How to connect Mysa thermostats to Hilo?

Can I control my Mysa devices with my Hilo app?

When it comes to challenges, what modes of participation are available for compatible Mysa thermostats?

I have a problem with my compatible Mysa thermostat; who should I contact?

I have a Hilo-compatible Mysa thermostat. During a challenge, I noticed the temperature didn’t drop as much as I expected. Is that normal?

Which Mysa thermostat models are compatible with Hilo?

How to connect Sinopé thermostats to Hilo?

Can I control my Sinopé devices with my Hilo app?

When it comes to challenges, what modes of participation are available for compatible Sinopé thermostats?

I have a problem with my compatible Sinopé device; who should I contact?

I own Hilo-compatible Sinopé devices that were purchased within the past few years. Am I eligible for the cash bonus?

Do I still need the Hilo hub if my devices use a Wi-Fi connection protocol?

What happens with Sinopé devices that were already subsidized by Hydro-Québec during the pilot projects (winters 2022-23 and 2023-24)?

Which Sinopé thermostat models are compatible with Hilo?