Help Center | Hilo

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Hilo system status

On June 10, 2025, between 7:00 PM and 8:00 PM, your gateway may not be able to connect to the Hilo system if this is the first time you are setting it up.
 
Please make sure to check and validate the connection after 8:00 PM.
 
Thank you for your understanding.

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The app

Use, Scenes, Consumption, Tips and tricks.

Hilo products

Hilo Hub, Hilo Thermostats, Complementary products.

Compatible devices

Sinopé, Mysa, Honeywell, EV Duty.

Rewards and bonuses

How it works, Tips and tricks.

Challenges

How it works, Before a challenge, During a Challenge, My Settings, Challenge cancelled, Tips and tricks.

Conditions

Sales and Refunds, Payment and financing, Terms and conditions, Participant Agreement.

Most asked questions

How many challenges are planned every winter?
When are the rewards paid out?

How can I check if I'm eligible for Hilo?
What’s a Hilo challenge?
What devices are compatible with the Hilo app?
How are my rewards calculated?

Which devices are eligible for financial assistance?
What is a credit balance?

Blog articles :

All blog posts

Still have questions?

Can’t find an answer to your question?

Write to us

Or contact us at 438 289-4456 (HILO) or 1 844 500-4456 (toll free) Monday to Friday from 8 a.m. to 8 p.m. / Saturday and Sunday 9 a.m. to 5 p.m.