Hilo | Help Center - FAQ

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What is Hilo?

Hilo service
Everything you need to know about the Hilo service and how it works.
The Hilo challenges
Find out how you can join challenges to start earning cash rewards.
Mission
Learn more about what inspires us and drives our desire for innovation.

The app
Everything you need to know about our mobile app and what it can automate or control remotely.

Estimate your savings

Products

Smart thermostats
Choose from smart thermostats for electric baseboard, radiant floor, or central heating.
Compatible devices
See all Hilo-compatible devices that let you join challenges and earn cash rewards.
Electric vehicle charging station
See which charging stations are compatible and allow you to earn rewards during challenges.

All products

Help Center

Mobile app help
Everything you need to know about using the app, programming scenes, and more.
Hilo Product help
Get tips on Hilo products.
Compatible devices help
Get tips on compatible devices with Hilo.
Rewards help
Learn how cash rewards are calculated and paid out.

Hilo challenges help
Learn more about how challenges work and their impact on your comfort.
Terms and eligibility help
Everything you need to know about Hilo’s eligibility and participation requirements.
FAQ
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Contact us

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Blog

FAQ

General questions about Hilo

Write to us

Or contact us at 438 289-4456 (HILO) or 1 844 500-4456 (toll free) Monday to Friday from 8 a.m. to 8 p.m. / Saturday and Sunday 9 a.m. to 5 p.m.