The word Hilo comes from Hydro-Québec, with the “h” and the “o” echoing the parent company. It is a reference to îlot (“island” in English), which is a nod to the autonomy that comes with managing your own energy. More specifically, it refers to a space where energy gets smart, which is a core concern of our residential and business customers.
To develop innovative, value-added products and services in the energy and energy-related sectors, and to position as a major player in new energy services in Québec.
Hilo is 100% owned by Hydro-Québec. It is a subsidiary company that will be operated independently of Hydro-Québec.
By offering smart solutions to help us all consume energy better, Hilo will give Hydro-Québec the opportunity to export more hydroelectricity—an energy source that is more than 99% clean—and to accelerate the electrification of Québec's economy.
Our offer will evolve over time, but Hilo is above all a turnkey smart home service that combines high-performing devices, support to help our customers consume energy better and challenges to help them save.
Here are the smart products that will be offered:
The Hilo smart home final service offer is currently under development. More details to come in 2020.
Hilo’s smart home service will prompt its customers to accept challenges to reduce their energy consumption for a limited number of hours during winter peak periods. Customers will receive rewards for each challenge completed. A sure way to optimize their energy consumption and do good for both their wallet and the planet.
Customers will have full control of their smart home devices at all times, regardless of whether or not they are participating in Hilo challenges.
Smart home features require a high-speed connection. We will outline our eligibility requirements in the coming months.
Hilo and Hydro-Québec are two distinct entities. Their data is confidential and cannot be shared.
If Hydro-Québec customers want Hilo to access their data, they will have to authorize it.
Energy consumption is a significant expense for businesses. That's where smart solutions can help optimize costs and improve energy management for buildings. Hilo will roll out various services over time that will help customers lower their electricity bills and improve their energy efficiency.
Yes. Hilo aims to offer a turnkey service to help customers self-generate energy using solar panels. This new service will be part of the gradual development of Hilo’s activities and could be offered to residential, commercial, industrial and institutional customers in the next few years.
At this time, Hydro-Québec rates are more advantageous, because installing solar panels to self-generate energy is more expensive. However, because the price of solar panels is constantly dropping, this type of solution could become more profitable in the next few years.