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Everything you need to know about our smart home service, our products and Hilo challenges.

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FAQ

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Tips and tricks

Scenes and programs

App

Use

Which devices are compatible?

Which operating systems does the app run on?

Signing in to the Hilo app: what are my username and password?

Giving your device a name and linking it to the right room

How can I send feedback or report a bug in the app or a device?

Tips and tricks

Navigating between the different rooms

Changing the order in which rooms are displayed in the app

Scenes and programs

What is a program?

How can I create a scene?

What is a scene?

Can I stop a scene that’s in progress?

Consumption

Real-time power and consumption data was available on my Hilo app, but not anymore.

Real-time power and consumption data is not available on my Hilo app.

How is a home’s current consumption determined?

Known bugs

When I click on a Hilo notification, my app crashes. Why?

Why do I have to reauthenticate when I leave the Hilo app open in the background during a challenge?

Sometimes, when I open my app, the tiles don’t show the actual status of my devices, and some of control buttons are no longer visible.

The tile on one of my thermostats is displaying N/A in the top right corner.

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Any other questions?

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