Hilo | Help Center - Conditions

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What is Hilo?

Hilo service
Everything you need to know about the Hilo service and how it works.
The Hilo challenges
Find out how you can join challenges to start earning cash rewards.
Mission
Learn more about what inspires us and drives our desire for innovation.

The app
Everything you need to know about our mobile app and what it can automate or control remotely.

Estimate your savings

Estimez vos économies

Products

Smart thermostats
Choose from smart thermostats for electric baseboard, radiant floor, or central heating.
Compatible devices
See all Hilo-compatible devices that let you join challenges and earn cash rewards.
Electric vehicle charging station
See which charging stations are compatible and allow you to earn rewards during challenges.

All products

Les produits Hilo

Help Center

Mobile app help
Everything you need to know about using the app, programming scenes, and more.
Hilo Product help
Get tips on Hilo products.
Compatible devices help
Get tips on compatible devices with Hilo.
Rewards help
Learn how cash rewards are calculated and paid out.

Hilo challenges help
Learn more about how challenges work and their impact on your comfort.
Terms and eligibility help
Everything you need to know about Hilo’s eligibility and participation requirements.
FAQ
See all

Contact us

Promotions

Blog

Sales and Refunds

Installation, appointment and delivery

Participant Agreement

Moving

Terms and conditions

Withdrawal of complementary products

Conditions

Sales and Refunds

Installation, appointment and delivery

Participant Agreement

Moving

Terms and conditions

Withdrawal of complementary products

Already energy-conscious? Here's why Hilo is still for you...

Already energy-conscious? Here's why Hilo is still for you...

Inflation: Here's how Hilo can make you money

Inflation: Here's how Hilo can make you money

Hilo challenges: We answer your questions!

October 10, 2023

Hilo challenges: We answer your questions!

3 things to know about Hilo installations

September 5, 2024

3 things to know about Hilo installations

5 great features in the Hilo app

5 great features in the Hilo app

Still have questions?

Can’t find an answer to your question?

Write to us

Or contact us at 438 289-4456 (HILO) or 1 844 500-4456 (toll free) Monday to Friday from 8 a.m. to 8 p.m. / Saturday and Sunday 9 a.m. to 5 p.m.